Shipping policy

Shipping & Delivery Information

We aim to dispatch every order as quickly as possible while ensuring everything meets our high quality standards.

Handmade Toffee Apple Pets Products

Our handmade guinea pig accessories are lovingly handcrafted in Yorkshire.

Processing time: 1–3 business days

Estimated UK delivery: 2–5 business days

If you have any questions about delivery times before placing your order, please don't hesitate to get in touch.

Our print-on-demand products, including selected T-shirts, mugs and other Toffee Apple Studio items, are made especially for you after your order has been placed.

Production time: 2–7 business days

Estimated UK delivery: 2–5 business days after production

Estimated international delivery: 5–20 business days after production

Please note that during busy periods, such as seasonal holidays or product launches, production and delivery times may be slightly longer.

Ordering Handmade and Print-on-Demand Products Together

If your order contains both handmade Toffee Apple Pets products and print-on-demand items, they will be produced and shipped separately.

  • Handmade products are lovingly made and dispatched by Toffee Apple Pets.
  • Print-on-demand products are produced and dispatched directly by our trusted production partner.
  • You may receive your order in separate deliveries.

Please note that shipping for print-on-demand products is calculated separately at checkout based on your delivery address and the items in your order.

EU Customers

We're pleased to offer delivery of our print-on-demand products to many European countries.

While our handmade guinea pig accessories are currently unavailable for delivery within the EU, our print-on-demand collection remains available to many European customers.